Technical services training is important. To address this, SPIELO International™ created a Training and Customer Support group. They are customer-focused and they follow training industry best practices, incorporate a training certification process for their technicians, and create hands-on train-the-trainer technical programs to reach a wider audience.
Effective training programs are achieved by:
- Needs analysis - Thorough identification of training skills and knowledge required to perform the job for the customer.
- Customized training materials – Effective, to the point, courses that have what you need right now, no filler.
- Certified instructors – Knowledgeable Senior Technicians, who really know the products, are our instructors.
- Metrics – Training deliveries have follow up surveys and interviews, ensuring the content was effectively absorbed.